Complaints to FSAI Advice Line increased
It has recently been revealed that there has been a spike in complaints to the FSAI regarding unfit food and suspected food poisoning in 2024.
A total of 8,596 complaints were made, 4,996 from consumers, 32% relating to unfit food and 29% suspected to be food poisoning.
The consumer complaint number represents a 13.7% increase from the previous year, where there were 4,395.
Greg Dempsey, chief executive, FSAI
Insects/spiders, hairs, glass, metal and stones were all commonly reported within the 32% unfit food complaints.
Suspected food poisoning complaints rose by 5.7% in 2023.
The breakdown of all complaints is as follows:
- Unfit food: 1,597
- Suspect food poisoning: 1,449
- Hygiene standards: 1,289
- Labelling: 169
- Others: 156
- Allergen Information: 155
- Unregistered food business: 81
Greg Dempsey, chief executive, FSAI said: “We welcome consumers and food businesses contacting us via our Advice Line.
“Food businesses have a legal obligation to provide safe food and food businesses must ensure they adhere to the legislation at all times. The FSAI Advice Line, supported by a comprehensive website and learning portal, are important resources for the food industry, and we encourage all food business operators to avail of these free and accessible tools,” added Mr Dempsey.
